About Our Client:

A large Australian Telecommunications company, which is based in Mid Valley, Kuala Lumpur.

Duties & Responsibilities:

·       Reporting to the Call Center Team Lead, you will be performing inbound and outbound calls; whilst identifying and escalating issues to supervisor if required.

·       Managing and resolving customers’ complaints and enquiries.

·       Work with internal departments to resolve all customers’ issues in a timely fashion.

·       Provide product and service information to customers.

·       Document all call information according to standard operating procedures (call logs & reports).

·       Recognize, document and alert the respective teams of trends in customers’ calls and anticipate and/or take proactive actions to mitigate future recurrences.

Required Experiences:

·       Diploma or equivalent, with a minimum of 1 year of related and similar experiences in a fast-paced Telco call center environment.

·       Prior experience in Telco industry would be advantageous.

·       Superior listening, verbal and written communications skills; ability to multi-task and has a patient and calm demeanor even in challenging and stressful situations.

·       Knowledge in MS Office application such as Word, Excel, PowerPoint and SharePoint.